Privacy & Cookie Statement of Ecommerce Operations B.V

 

We process personal data for providing our services in the best way. We know your personal data is important to you therefore we treat that information confidentially and carefully. 

 

IDENTITY OF ECOMMERCE OPERATIONS B.V

 

Ecommerce Operations B.V processes data as a controller. 

 

Ecommerce Operations B.V offers different services and products which are offered in the following websites :  www. ecommercefoundation . org www.ecommercewiki.org ; www.safe.shop

 

We welcome feedback if you have any questions regarding our privacy policy or the use of your information. For additional information please contact  info@ ecommercefoundation .org

 

OBJECTIVES OF THIS PRIVACY STATEMENT

 

We process your personal data for certain and specific purposes which are in our interests and enable us to enhance the services enhance the services we provide, but which we believe are in benefit of our customers.

In this privacy statement we:

 

·        Clearly specify our purposes before we process personal data, by using this Privacy Statement;

 

·        Limit our collection of personal data to only the personal data needed for legitimate purposes;

 

·        First ask for explicit permission to process your personal data in cases where your permission is required;

 

·        Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;

 

·        Respect your right to inspect, correct or delete your personal data held by us.

 

WHAT PERSONAL DATA WE COLLECT AND FOR WHICH PURPOSES?

 

Most of our services do not require any form of registration, allowing you to visit our websites without telling us who you are. However, some of our services require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you. For this account, w e will ask for your name, surname, e-mail address, telephone number, country. We will store this information for three months after you closed your account.

 

We may collect and use Personal Data to:

 

-           Operate , maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service.

-          To use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, feature, and functionality. Should this purpose require Ecommerce Operations B.V to process Client Data, then the data will only be used in anonymized or aggregated form.

-          The data collected will be used to communicate marketing and sales messages relating to any of the Ecommerce Operations B.V products, based upon the job function held by the data subject.  Lead Forensics specifically only sends messages to those we believe are likely to be interested in any of the Ecommerce Operations B.V products based upon the organisation they are employed by and based upon their job function within that organisation.  Messages from Lead Forensics could be delivered via email, social media, via telephone or any other business to business (B2B) marketing methods that may be relevant. You have the ability to opt-out of receiving any promotional communications by clicking on “unsubscribe” in any of the emails you receive from us, as well as by writing to us directly.

 

-           Use analytics: We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users' and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

 

 

HOW WE COLLECT DATA?

 

-          You have requested information from Ecommerce Operations B.V on a previous occasion

-          Someone has sent us your e-mail address requesting information about our products or services be sent to you

-          You or someone else has expressly shared your contact details with us for the purpose of receiving information now and/or in the future

-          We have previously met at an event and your business card or contact details were handed to us willingly

-          You or a business colleague has visited our website and we believe that there is a genuine legitimate interest in our services

-          You have previously connected with a member of our team via LinkedIN and discussed our services

-          A member of our team has found your business and your contact details online, believing that your business would genuinely be interested in the Ecommerce Operations B.V products and services, based upon your job function aligning with our typical customer profiles they have made contact to introduce you to our product

 

 

 

PROVIDING INFORMATION TO THIRD PARTIES

 

Service providers

 

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

We collaborate with other organisations, that may receive your personal data. For our Country Ecommerce Reports we work with sponsors, with which we share data. Sharing this data is essential for delivering the research 

We share data with the following parties, that will be our CRM system and keep all the data in the database.

Odoo

 

For marketing purposes:

 

We further share data with the following parties, who will use the data for their own marketing purposes:

 

SSI Schäffer

Youwe

 

Asendia

 

Arvato

 

Paga Brazil

 

Acapture

Teleperformance

 

Manhattan Associates

 

Accenture

 

Trustly

 

Episerver

 

Mail Chimp

 

SAP

 

Multisafepay

 

Awin

 

Salesforce

 

Gravity R&D

 

GMO Registry

 

CyberSource/Visa

 

 

DutyPay

 

Shopery

 

Mazars

 

Payoneer

 

 

Lightspeed

 

Segmentify

 

Osudio

 

Computop

 

 

 

YOUR CHOICES

 

You have the following right to:

 

-           Being informed on which personal data we have and what we are using it for;

-           Inspection of the personal data that we keep from you;

-           Having incorrect data corrected;

-           Request to delete outdated personal data;

-           Revoke your consent;

-           Object to certain uses.

 

Request to object 

 

In all correspondence with you we will give you the  right to object  from receiving further correspondence from  web sites  www. ecommercefoundation . org www.ecommercewiki.org ; www.safe.shop , www.scamadviser.com

 

On any emails you receive from Ecommerce Foundation, EcommerceWiki or Safe.Shop there will be  the option to ‘unsubscribe’  from receiving any further email correspondence.  

 

If you receive a  telephone call  from us, you have the right to request not to receive any further calls. 

 

Lead Forensics has a companywide CRM system, your request to object will be logged within our CRM system to ensure that you do not receive any further calls or e-mails.

 

Should you wish to  object  to receiving communication from Ecommerce Foundation, EcommerceWiki or Safe.Shop you can do so in a variety of ways:

 

-           Please click the ‘unsubscribe’ link at the bottom of every email

-           If you have received a call, please tell the representative that you do not wish to receive any further communication

 

You can also make your request by  emailing :

 

info@ecommercefoundation.org

 

Or by  writing  to:

 

Ecommerce Foundation, Entrada 123, 1114AA, Amsterdam- Duivendrecht, The Netherlands

 

All requests will be processed within 30 days. Your details will be added to a suppression file to ensure that your details cannot be processed by  our  CRM system in the future.  Please note this applies only to the processing of your personally identifiable data, not that of the business data which does not fall under the remit of GDPR.

 

Request for deletion

 

Should you wish to delete, review or modify your personal data you can do so in a variety of ways:

 

By emailing :

 

info@ecommercefoundation.org

 

By writing  to:

 

Ecommerce Foundation, Entrada 123, 1114AA, Amsterdam- Duivendrecht, The Netherlands

 

It is important to understand the difference between a right to object and a request for deletion.  If you make a request for deletion, we will remove any data we hold about you from  our CRM system .  This will also mean that we will remove you from our suppression files.  If you are removed from our suppression files, there is a risk that your data may be processed again in the future if your details are re-added to our CRM system by a member of our sales team who genuinely believes that your business would benefit from  Ecommerce Foundation, EcommerceWiki or Safe.Shop .  If you do not wish for us to contact you again about  Ecommerce Foundation, EcommerceWiki or Safe.Shop , we would recommend you request to object rather than a request for deletion, as this will ensure that your details are always suppressed from processing.


Changes to This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the 'effective date' at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.