Using data to provide information - HVA
EcommerceWiki Week 2019 - Amsterdam
Walther Ploos van Amstel
Dr Walther Ploos van Amstel, professor in City Logistics Amsterdam University of Applied Sciences Faculty of Technology (2014-2018).
He was professor of logistics at the Dutch Defense Academy in Breda and Den Helder from 2002 to 2009. He worked for more than 25 years as an organization consultant in the field of logistics, supply chain management and international distribution. He focuses on logistical process innovations, cooperation in logistics chains and networks, service logistics, sustainable logistics, supply chain management and zero emission city logistics.
A chat with Walther
Ecommerce Foundation (EF): From a general point of view, how would you qualify the ever faster delivery process that we know?
Walther Ploos van Amstel (WPVA): Great experience for consumers (B2C) and customers (B2B). They want it all, and they want it now. The fast delivery process as we know it today has become essential to any kind of retail.
EF: What is the future of delivery?
WPVA: Harder, better, faster, stronger.
You can never beat the customer! Companies must adapt to changing customer demands in both B2C and B2B (and even C2C) markets; home deliveries, same day deliveries, time windows, delayed deliveries, alternative locations, unmanned pack-station at offices, neighborhood stores and in public transport stations, customer-centric return processes for products and packaging and just-in-time deliveries to service-engineers and building sites. You name it; we’ll get more and more touchpoints with customers.
And, customers want better, real-time and predictive information about the actual delivery; ‘your parcel is arriving now’.
EF: Is there a way of making delivery healthy?
WPVA: 1. Address intelligence: first time right
2. On-demand: no fire and forget, delivery options (including pick up/parcel stations) and make an appointment (also first time right)
3. Less air: packing to demand
4. Fewer returns
5. Inform the customer about the estimated time of arrival
6. Zero emission vehicles
07/18/2019 13:30 (Europe/Amsterdam)
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