Making customer service part of your DNA - New Tailor
EcommerceWiki Week 2019 - Amsterdam
Making customer service part of your DNA - New Tailorby Roel Wolbrink
Roel Wolbrink, CEO of New Tailor shares his vision on how to get repeat customers. He agonizes against the strong focus on IT and hypersonalisation. Customer service is the key to keep getting customers back and great customer services has to be an integral part of your entire organization.
Roel (1971) was raised in a hotel, has a bachelor in hospitality, a master in business and founded New Tailor in 1997. He writes several books on style, clothes and branding. He is a speaker on hospitality, influencing people, (personal) branding and style.
07/18/2019 10:00 (Europe/Amsterdam)
Central Meeting Hall